Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources operations, including recruitment, employee relations, onboarding, training coordination, records management, policy implementation and colleague engagement. Candidates typically need a degree in Human Resources, Business Administration or a related field, along with relevant hotel or service-industry experience. Strong communication, organisation, confidentiality and problem-solving skills are essential. Shangri-La expects a professional who can work collaboratively with department leaders, deliver responsive service to colleagues, follow employment regulations and uphold the group’s service standards. Familiarity with HR systems, Philippine labour practices and hospitality operations would be advantageous. The role may require flexibility, attention to detail and the ability to manage multiple priorities in a fast-paced hotel environment.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other markets. Its brands are known for personalised service, high-quality accommodation, dining, wellness and conference facilities. Shangri-La hotels place strong emphasis on genuine hospitality, colleague development, cultural awareness and responsible business practices. In the Philippines, the group operates prominent properties including Shangri-La The Fort, Manila, Edsa Shangri-La and Shangri-La Mactan, Resort & Spa. Employees generally work in a structured international environment with opportunities to develop careers across hotel departments and destinations. The company’s culture focuses on creating memorable guest experiences while supporting colleagues through training, service standards and internal career mobility.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations. Common vacancies include hotel operations, food and beverage, housekeeping, engineering, finance, sales and human resources. Filipino culture is warm, family-oriented and welcoming, with English widely used in business and hotels. Lifestyle varies from busy urban living in Manila to a slower coastal pace in Cebu, Palawan or Boracay. Living costs are generally moderate, although central Manila and major resort areas can be more expensive. Foreign employees usually need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment and government documentation. Relocating employees should confirm accommodation, healthcare, transport, taxation and relocation benefits before accepting an offer. The country has a tropical climate, so preparation for heat, humidity, monsoon rains and occasional typhoons is important.