Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hotel management, business, or a related field, along with substantial experience in luxury hotels or resorts, preferably in an executive operations position. Strong leadership, communication, problem-solving, budgeting, and team-development skills are expected. The successful candidate should be guest-focused, commercially aware, confident managing multicultural teams, and capable of maintaining high standards during busy periods. Previous experience with an international luxury hospitality brand and knowledge of resort operations in the Philippines would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, premium facilities, and distinctive destination experiences. In the Philippines, Shangri-La operates several respected properties, including urban hotels and island resorts. The company places strong emphasis on guest care, colleague development, operational excellence, sustainability, and creating memorable stays. A Resident Manager joining Shangri-La would generally work in a structured international environment, collaborating with department heads and senior leadership while representing the brand’s service culture. Benefits and compensation vary by property, experience, and local employment terms.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Common roles include hotel operations, food and beverage, rooms division, wellness, events, sales, and executive management. Local culture is warm, family-oriented, and strongly influenced by Filipino hospitality, English-language communication, and a multicultural workforce. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, although transport, healthcare access, utilities, and seasonal weather vary by location. Foreign nationals generally need an employer-sponsored work permit and an appropriate employment visa; requirements may include an Alien Employment Permit, immigration filings, medical documents, and a valid employment contract. Employers often assist with relocation, accommodation, airport transfers, and permits for senior roles. Candidates should confirm benefits, tax treatment, housing, contract length, and emergency arrangements before relocating.