Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is responsible for supervising daily restaurant operations at Sinfully, ensuring warm, efficient service and a consistently high guest experience. Typical requirements include a diploma or degree in hospitality, food and beverage, or a related field; previous experience in a hotel, restaurant, or upscale dining environment; good knowledge of service standards, food safety, and point-of-sale procedures; and strong communication skills. The successful candidate is expected to lead and coach service colleagues, coordinate with the kitchen, handle guest requests and complaints professionally, support opening and closing duties, and maintain cleanliness and Shangri-La service standards. Flexibility to work shifts, weekends, and holidays is essential.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are recognized for personalized service, comfortable surroundings, strong local connections, and the brand promise of genuine care. In the Philippines, Shangri-La operates prominent city hotels and island resorts, including properties in Manila, Cebu, and Boracay. The company provides career opportunities in rooms, food and beverage, culinary operations, engineering, wellness, finance, and management. Employees typically work in a structured, multicultural environment with training and internal development opportunities. Service Leaders are expected to support operational excellence while creating welcoming and memorable experiences for guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Resort islands provide jobs in restaurants, hotels, diving, wellness, housekeeping, events, and guest services, while major cities offer broader corporate and hotel careers. Filipino culture is warm, family-oriented, and community-minded; English is widely used in workplaces, and respectful, friendly communication is highly valued. Island living can offer beaches, outdoor activities, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and living costs vary by location. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the company and Philippine authorities before or after arrival. Applicants should confirm salary, accommodation, meals, transport, medical coverage, contract terms, and relocation support. Local employees generally need valid identification, tax registration, and standard employment documents. Weather is tropical, with a rainy season and occasional typhoons.