Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with other departments, and helps resolve guest concerns. Candidates should have a hospitality qualification or relevant hotel experience, good spoken English, strong communication and customer-service skills, a professional appearance, and basic computer knowledge. Knowledge of Indonesian or additional languages is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with attention to detail, patience, teamwork, and a genuine commitment to Shangri-La service standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and its Shangri-La Cares commitment to creating memorable experiences for guests and supportive workplaces for colleagues. Its Indonesian properties have included luxury hotels and resorts in destinations such as Jakarta and Bali. Employees typically work in multicultural environments with opportunities for training, career development, staff meals, uniforms, healthcare or insurance support, and accommodation or transport assistance depending on the property and employment contract. Front-office employees are expected to deliver attentive, personalized service while representing the brand professionally at every stage of the guest journey.

Working in Indonesia

Indonesia is an archipelago offering varied hospitality opportunities across Bali, Java, Lombok, the Riau Islands, and other tourism destinations. Bali has the largest concentration of resort, hotel, restaurant, wellness, and guest-service jobs, while Jakarta provides opportunities in corporate and luxury city hotels. Indonesia’s culture values courtesy, community, respect for elders, and friendly personal service. Lifestyle differs by island: Bali is popular with international residents and beach communities, whereas Java offers larger cities, public transport, and lower living costs in many areas. Foreign employees generally need an employer-sponsored work permit and appropriate work visa; working on a tourist visa is not permitted. Employers normally arrange immigration documentation, although requirements can change. Candidates should confirm salary, service charge, accommodation, insurance, tax, and relocation support before accepting an offer.