Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, smooth food and beverage delivery, accurate billing, and a welcoming atmosphere. Requirements typically include a hospitality or related qualification, several years of experience in hotel or upscale restaurant F&B operations, strong knowledge of service standards, and effective communication skills. The successful candidate is expected to lead and coach the team, manage shifts and staffing, handle guest concerns professionally, coordinate with the kitchen and other departments, maintain hygiene and safety standards, and support revenue and quality targets. Flexibility to work evenings, weekends, and public holidays is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, attentive service, and strong standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates prominent city hotels and island resorts, serving business travelers, families, and leisure guests. Employees generally work in structured, service-focused environments with opportunities for training and career development. Benefits may include staff meals, uniforms, medical coverage, service charge, accommodation or transport assistance, and employee rates, although these vary by property and contract. The company typically looks for people who are professional, culturally aware, team-oriented, and committed to creating memorable guest experiences.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, restaurants, tourism, retail, business services, and remote work. Major employment centers include Manila, Cebu, Clark, Davao, Boracay, Palawan, and other resort islands. The culture is friendly, family-oriented, and strongly influenced by Filipino hospitality; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with warm weather, affordable local food, beaches, diving, and island travel. International hires generally need an employer-sponsored work permit and appropriate visa, commonly coordinated through the Bureau of Immigration and Department of Labor and Employment. A tourist entry does not authorize employment. Candidates should confirm salary, service charge, accommodation, transport, medical coverage, and relocation support before accepting an offer. Housing and commuting costs can differ considerably between Manila and resort destinations, so budgeting and checking seasonal weather, transport links, and healthcare access are important.