Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides information, and coordinates with housekeeping and other departments. Shangri-La typically looks for a hospitality-focused candidate with good spoken English, professional presentation, basic computer and cash-handling skills, and a service-oriented attitude. Previous hotel, resort, or customer-service experience is preferred, although suitable entry-level applicants may be considered. The successful candidate should be flexible with shifts, weekends, and holidays; remain calm under pressure; communicate clearly; and consistently deliver warm, efficient service in line with Shangri-La standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its Philippine properties are known for upscale accommodation, attentive service, restaurants, leisure facilities, and strong resort experiences. The company places considerable emphasis on genuine hospitality, cultural awareness, staff development, and creating memorable stays for guests. Employees generally work in structured, service-driven environments where grooming, teamwork, discretion, and attention to detail are important. Depending on the property, benefits may include meals, uniforms, training, service-charge participation, staff rates, and other employment benefits, subject to local policy and the specific contract.

Working in Philippines

The Philippines offers hospitality opportunities across major islands, including Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao. Resorts and city hotels commonly recruit receptionists, food-and-beverage staff, housekeeping teams, maintenance workers, and supervisors. Filipino culture is warm, family-oriented, respectful, and strongly influenced by English-language education, making communication with international guests relatively comfortable. Lifestyle varies from busy Manila and Cebu to relaxed beach communities, where transport, housing, healthcare, and shopping may be more limited. Living costs are generally moderate, although resort destinations can be expensive during peak seasons. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before working; requirements vary by nationality and position. Philippine citizens should prepare government identification, employment documents, and references. Research accommodation, transport, weather, and local employment rules before relocating, and confirm salary, service charge, meals, and benefits in writing.