Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer supports hotel technology operations, including networks, servers, computers, telecommunications, property-management systems and user support. Typical requirements include a diploma or degree in Information Technology, Computer Science or a related field, several years of IT support experience, and practical knowledge of Windows, networking, hardware, cybersecurity and hotel systems. Experience in hospitality is advantageous. The candidate is expected to provide responsive technical assistance, maintain system reliability, protect company data, document incidents, coordinate with vendors and support technology projects. Strong troubleshooting, communication and customer-service skills are important, as the role works with colleagues across all hotel departments and may require shift, weekend or on-call duties.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La properties are known for personalised service, premium accommodation, restaurants, wellness facilities and meeting or event services. In Malaysia, the group has operated well-established city and resort properties, serving business travellers, leisure guests and international visitors. Employees typically work in a multicultural environment with strong emphasis on guest satisfaction, operational standards, teamwork and professional development. An IT Officer contributes behind the scenes by keeping the hotel’s digital systems, communications infrastructure and staff technology dependable and secure.

Working in Malaysia

Malaysia offers opportunities in hospitality, information technology, finance, shared services, engineering and tourism, especially in Kuala Lumpur, Penang, Johor, Sabah and Sarawak. For an island lifestyle, Penang combines urban conveniences, heritage culture, beaches and a strong food scene, while Langkawi is quieter and tourism-focused. Sabah and Sarawak provide nature, diverse indigenous cultures and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hotels. Living costs vary, with Kuala Lumpur and resort islands generally more expensive than smaller towns. Foreign employees normally need an employer-sponsored Employment Pass, with approval and documentation handled through the company and immigration authorities. Relocating staff should confirm accommodation, healthcare, taxation, transport and dependent-pass arrangements before accepting an offer. Tropical weather, monsoon seasons and traffic should also be considered.