Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, ensuring prompt delivery, accurate orders, courteous guest service, and compliance with Shangri-La standards. Candidates typically need a hospitality or related qualification, previous food and beverage experience, and supervisory experience in room service, restaurants, or hotels. Good English communication, customer-service skills, menu and beverage knowledge, cash-handling awareness, and familiarity with hotel operating procedures are expected. The successful candidate should be organized, professionally presented, physically fit, and able to work shifts, weekends, and holidays. The role also requires coordinating with the kitchen and front office, handling guest concerns, monitoring service quality, training team members, and maintaining hygiene and safety standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for its service culture, Asian-inspired hospitality, comfortable accommodations, destination dining, wellness facilities, and event services. Shangri-La properties in the Philippines include major hotels and resorts serving business travelers, leisure guests, families, and international visitors. Employees generally work in structured, guest-focused environments with formal operating standards and opportunities for training and career progression. The group places strong emphasis on genuine care, attention to detail, teamwork, cultural awareness, and creating memorable guest experiences. Benefits and employment terms vary by property, position, and local labor regulations.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, and other resort destinations. Manila and Makati provide the largest concentration of corporate hotels, restaurants, and luxury properties, while Cebu, Boracay, and Palawan offer strong resort and tourism employment. Filipino workplace culture is welcoming, service-oriented, family-focused, and generally collaborative; English is widely used in hotels. Island living can be relaxed and affordable, although transport, weather, and internet reliability vary by location. Rent and daily expenses are usually lower outside Manila and major tourist centers. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; working on a tourist visa is not permitted. Candidates should confirm accommodation, meals, medical coverage, transportation, contract terms, and relocation assistance before accepting an offer. Typhoons and seasonal travel disruptions should also be considered.