Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) oversees daily pool-bar operations, ensuring prompt, friendly service and consistently high standards. Requirements typically include hospitality or food-and-beverage experience, strong knowledge of beverages and service procedures, good English communication, basic cash-handling skills, and the ability to lead a team. The successful candidate is expected to coordinate staff, maintain cleanliness and safety, monitor inventory, handle guest concerns professionally, and support sales targets. Flexibility to work shifts, weekends and holidays is essential. Experience in a luxury resort, bartending knowledge, and a service-focused attitude would be advantageous.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La properties are known for warm Asian hospitality, attentive service, destination resorts and premium facilities such as restaurants, bars, spas and recreational activities. In the Philippines, the group has operated well-known properties including Shangri-La resorts and city hotels. Employees generally work in structured, guest-focused environments with training, service standards and opportunities to build careers across hotel departments and international locations.

Working in Philippines

The Philippines is an archipelago of more than 7,000 islands, with major hospitality opportunities in Boracay, Cebu, Palawan, Bohol, Manila and Davao. Resorts, hotels, restaurants, diving centers and event venues regularly recruit service, culinary, housekeeping and supervisory staff, especially during peak travel periods. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Asian traditions; English is widely used in tourism. Lifestyle varies from busy city living to relaxed beach communities, with generally affordable food and transport, although resort islands can be more expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipinos should confirm their employment documents and benefits before relocating. Check accommodation, transport, healthcare, weather and typhoon exposure carefully, and budget for seasonal income changes.