Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning, coordination, and delivery of employee training and service-quality programmes. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, training, or a related field, along with experience in hotel operations, learning and development, or guest-service excellence. The successful candidate should be confident delivering workshops, coaching colleagues, monitoring training records, evaluating programme effectiveness, and promoting Shangri-La’s service standards. Strong communication, organisation, presentation, interpersonal, and problem-solving skills are expected. Experience with luxury hospitality, learning-management systems, and multicultural teams is advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for warm Asian hospitality, personalised guest service, elegant properties, and strong attention to employee development. Its portfolio includes city hotels, beach resorts, and lifestyle destinations serving leisure and business travellers. Shangri-La places emphasis on genuine care, cultural understanding, operational excellence, and memorable guest experiences. Employees commonly work in diverse, multicultural teams and are expected to uphold high standards of professionalism, service consistency, and integrity. In the United Arab Emirates, Shangri-La operates established luxury properties and offers career opportunities across rooms, food and beverage, events, commercial functions, engineering, and learning and development.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Sharjah. It offers extensive opportunities in luxury hotels, tourism, restaurants, events, aviation, retail, and business services. The culture combines Islamic traditions, Emirati hospitality, and a highly international workforce; respectful clothing and conduct are expected, particularly during Ramadan. Lifestyle options range from beaches, desert excursions, and shopping to museums, nightlife, and outdoor activities. Most expatriate employees enter on an employer-sponsored residence and work visa. Employers generally arrange medical checks, Emirates ID processing, and labour documentation, while benefits may include accommodation, transport, insurance, and flights. Candidates should confirm contract terms, probation rules, housing arrangements, and family sponsorship eligibility before relocating. Living costs vary significantly, with Dubai and Abu Dhabi usually more expensive than other emirates.