Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team for prompt delivery. Candidates should have hospitality or customer-service experience, clear telephone communication, good English, and preferably knowledge of Cantonese or Mandarin. Attention to detail, basic computer skills, a pleasant manner, and the ability to work shifts, weekends, and public holidays are expected. The role requires confidence in handling special requests, dietary requirements, billing questions, and guest complaints while maintaining Shangri-La’s service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for personalised Asian-inspired service, elegant accommodation, quality dining, and strong guest-care standards. Shangri-La hotels commonly provide structured training, career development, staff dining, medical benefits, and employee accommodation or travel-related privileges, depending on the property and role. In Hong Kong, the group operates well-known luxury hotels and serves business travellers, leisure guests, families, and high-profile events. Employees are expected to demonstrate warmth, professionalism, teamwork, cultural awareness, and consistent attention to detail in every guest interaction.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Its hospitality sector is fast-paced and multicultural, with English widely used at work and Cantonese or Mandarin valuable for guest-facing roles. Life combines dense urban neighbourhoods, excellent public transport, diverse food, shopping, nightlife, beaches, and hiking trails. Accommodation can be expensive, so candidates should compare staff housing, shared apartments, and commuting options before relocating. Foreign nationals normally need an appropriate employment visa, and the sponsoring employer usually supports the application; employment must not begin before approval. Applicants should prepare a valid passport, qualifications, employment records, and any required health or background documents. Hong Kong has a subtropical climate, busy peak seasons, and long service hours in hospitality, but it offers valuable international experience and clear career progression for committed professionals.