Service Centre Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Centre Officer handles guest calls, hotel enquiries, service requests and internal communications, ensuring prompt and courteous assistance. Typical requirements include hospitality or customer-service experience, clear telephone manner, strong communication skills and good English; Cantonese and Mandarin are highly advantageous in Hong Kong. The successful candidate should be familiar with hotel operations, able to use telephone and property-management systems, and remain calm while multitasking in a busy environment. Shangri-La expects a polished, service-oriented professional who is attentive to detail, responsive to guests and comfortable working shifts, including weekends and public holidays.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired service, refined accommodation and warm guest experiences. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties typically offer rooms and suites, restaurants, bars, meeting facilities, wellness services and extensive guest amenities. Shangri-La places strong emphasis on genuine hospitality, cultural understanding, employee development and personalised service. In Hong Kong, the group operates prominent luxury hotels serving business travellers, leisure guests, families and events. Employees generally work in a multicultural environment with structured standards, training and opportunities to build careers across hotel departments and international properties.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, tourism, restaurants, retail, finance, technology and international business. The culture blends Cantonese traditions, global influences, fast-paced city life and excellent food, with English widely used in professional workplaces. Lifestyle options range from dense urban neighbourhoods and lively nightlife to beaches, hiking trails and outlying islands. Rent can be high, especially on Hong Kong Island and Kowloon, so many employees share accommodation or live in the New Territories; public transport is efficient and affordable. Foreign nationals generally need an employment visa sponsored by a Hong Kong employer before starting work, while employers usually demonstrate that the role is genuine and appropriately paid. Candidates should prepare qualifications, references, medical or background documents where required, and budget for deposits, transport and initial living costs.