Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) is responsible for creating a welcoming, personalized experience for residents and guests, handling requests, coordinating services, resolving concerns, and maintaining strong knowledge of the property and local area. Requirements generally include hospitality or customer-service experience, excellent spoken and written English, professional grooming, strong communication skills, and confidence using hotel systems. Experience in luxury hotels, serviced residences, or front-office operations is advantageous. The successful candidate is expected to be warm, discreet, attentive to detail, culturally aware, flexible with shifts, and able to remain calm while managing several requests. Indonesian language skills and knowledge of local destinations, transport, dining, and lifestyle services may also be preferred.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalized service, elegant surroundings, and its “Shangri-La hospitality” philosophy, which emphasizes genuine care and warm, individualized guest experiences. Shangri-La properties commonly provide accommodation, dining, wellness, events, and residential services for leisure and business travelers. Employees work in multicultural teams and are generally expected to demonstrate professionalism, discretion, service awareness, and respect for guests and colleagues. Benefits and employment terms vary by property and country, but may include meals, uniforms, training, service charge, medical coverage, accommodation support, and opportunities to transfer within the group.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other tourist islands, particularly in hotels, resorts, residences, restaurants, wellness, diving, and events. Bali is the most international market, with strong demand in Nusa Dua, Seminyak, Ubud, and Canggu, while Jakarta and Surabaya provide larger urban employment markets. Local culture values courtesy, community, modesty, and respect for religious traditions; workplace customs can vary between regions. Lifestyle options range from beaches and outdoor activities to busy cities, although traffic, humidity, seasonal tourism, and living costs should be considered. Foreign nationals normally require employer sponsorship and an appropriate Indonesian work and stay permit; working on a tourist visa is not permitted. Candidates should confirm visa, tax, health insurance, accommodation, and relocation arrangements directly with the employer before accepting an offer. Basic Bahasa Indonesia is useful for daily life and guest interaction.