Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations, supports front office and guest services, handles complaints, coordinates with housekeeping, food and beverage, security, and engineering, and ensures a smooth guest experience across shifts. Candidates typically need a hospitality or business qualification, supervisory experience in a hotel or resort, strong communication skills, sound judgment, and familiarity with hotel operating systems. The role requires flexibility for rotating shifts, weekends, and holidays. Shangri-La expects a calm, professional leader who can make decisions under pressure, maintain service standards, coach colleagues, and protect guest safety and satisfaction.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international destinations. Its brands are known for warm Asian hospitality, high service standards, distinctive restaurants, wellness facilities, and memorable guest experiences. In the Philippines, Shangri-La operates prominent properties including urban hotels and island resorts, employing professionals across rooms, food and beverage, events, wellness, engineering, and corporate functions. The company places strong emphasis on guest satisfaction, colleague development, teamwork, cultural respect, and responsible business practices. Employees generally work in service-focused, multicultural environments where attention to detail, professional presentation, and the ability to anticipate guest needs are highly valued.

Working in Philippines

The Philippines is an archipelago with major hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and Mindanao. Resort islands offer roles in front office, food and beverage, housekeeping, diving, wellness, events, and guest relations, while Manila and Cebu provide broader hotel, business, and career-development options. Filipino culture is friendly, family-oriented, and community minded, with English widely used in workplaces. Life on an island is relaxed and scenic, but transport, healthcare access, housing, and supplies may be more limited than in major cities. Foreign applicants usually need employer sponsorship and the appropriate work authorization, commonly an Alien Employment Permit and work visa; requirements vary by nationality and role. Employers may provide staff accommodation, meals, transport, or relocation assistance, so these benefits should be confirmed before accepting an offer. Local costs vary significantly by destination.