Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning and delivering training programmes that support service quality, employee development and business goals. Typical requirements include a degree or diploma in hospitality, human resources, education or a related field, together with several years of training or hotel experience. The successful candidate should understand adult learning methods, performance development, onboarding and compliance training. Strong communication, presentation, coaching and organisational skills are essential. Shangri-La would expect the candidate to work closely with department heads, identify development needs, maintain training records, measure programme effectiveness and promote a positive learning culture. Experience in a luxury hotel and knowledge of Malaysian employment or hospitality standards would be advantageous.

About the employer

Shangri-La Group is a prominent luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and Traders brands. The company is known for personalised service, strong Asian hospitality values and high standards in guest experience. In Malaysia, Shangri-La properties operate in destinations such as Kuala Lumpur, Penang and Kota Kinabalu, offering careers across hotel operations, food and beverage, guest services, finance, engineering and people development. Employees typically work in multicultural teams and receive opportunities for structured training and career progression. A Learning & Development Manager supports the company’s service culture by strengthening employee capability, leadership skills and internal talent pipelines.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, education, technology, manufacturing and professional services. Island-based hospitality roles are especially common in Langkawi, Penang, Redang, Tioman and parts of Sabah, while Kuala Lumpur provides the widest corporate employment market. The culture is multicultural, with Malay, Chinese, Indian and indigenous traditions reflected in food, festivals and daily life. Lifestyle costs vary: Kuala Lumpur is more urban and expensive, whereas smaller islands offer a slower pace but fewer services. English is widely used in business and hotels, although Malay is the national language. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should secure a written offer, confirm accommodation and medical coverage, and check work-permit conditions before relocating. Malaysia’s tropical climate, diverse cuisine and welcoming communities make it attractive for hospitality professionals.