Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager will drive room, group, corporate and leisure business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Responsibilities typically include developing client relationships, managing accounts, preparing sales plans, conducting property visits, attending trade events, negotiating contracts and meeting revenue targets. Candidates should have several years of hotel sales experience, preferably with knowledge of luxury resorts, corporate travel and destination marketing. Strong communication, presentation, negotiation and networking skills are expected, together with commercial awareness and the ability to work independently. Familiarity with the Malaysian and international travel markets, a valid driving licence and willingness to travel may also be required.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and premium accommodation, dining, meetings and leisure experiences. In Malaysia, Shangri-La operates properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. The Rasa Sayang Resort & Spa and Golden Sands Resort are located in Batu Feringgi, Penang, serving luxury leisure travellers, families, groups, weddings and business clients. Employees generally work in a multicultural environment with strong emphasis on guest satisfaction, professional development, teamwork and delivering personalised service.

Working in Malaysia

Penang is a Malaysian island known for its beaches, heritage streets, food culture and relaxed coastal lifestyle. Hospitality, tourism, sales, food and beverage, retail, healthcare, education and technology provide common employment opportunities, especially around George Town and Batu Feringgi. Local culture blends Malay, Chinese, Indian and international influences, with festivals, temples, mosques, markets and celebrated street food. Living costs are generally lower than Kuala Lumpur, although central and beach areas can be more expensive. Malaysia normally requires foreign employees to obtain employer-sponsored work authorisation, such as an Employment Pass, before starting work; requirements depend on nationality, salary and role. Relocating candidates should confirm visa sponsorship, accommodation, tax registration, healthcare coverage and transport arrangements with the employer. English is widely used in hotels, while Malay and Chinese languages are valuable locally.