Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees booking operations for the hotel’s restaurants, manages reservation systems and guest enquiries, coordinates table availability with outlet teams, and supports revenue and service targets. Requirements typically include a diploma or degree in hospitality, restaurant or hotel management, several years of experience in restaurant reservations or front-of-house operations, strong computer and reservation-system skills, and excellent spoken and written English. Knowledge of additional languages is advantageous. Shangri-La expects a polished, organised and guest-focused candidate who can lead a team, handle high-volume enquiries, resolve booking issues professionally, and work flexible shifts, weekends and public holidays.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, comfortable accommodation, destination dining and strong attention to guest experience. Its Malaysian properties include luxury city hotels and resort destinations, with operations spanning rooms, restaurants, events, wellness and leisure facilities. Shangri-La places emphasis on hospitality standards, employee development, teamwork and cultural awareness. A Restaurant Reservations Manager would typically work closely with restaurant leadership, front office, concierge, sales and revenue teams to maximise bookings while maintaining a smooth and welcoming guest journey.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and wellness, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island locations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, tropical scenery, beaches and water activities, while Kuala Lumpur offers broader career options and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality. Living costs vary, with resort islands generally quieter but sometimes more expensive or limited for housing and transport. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work. Candidates should confirm salary, accommodation, meals, transport, medical coverage, contract terms and relocation support. A valid passport, authenticated qualifications and health or background documents may also be required.