Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a hotel restaurant, bar, or dining outlet, ensuring high service standards, guest satisfaction, hygiene, and smooth coordination with the kitchen and other departments. Candidates typically need hospitality training or a related qualification, previous experience in food and beverage operations, and good knowledge of service procedures. Strong communication skills in English, leadership ability, a professional appearance, and confidence handling guest concerns are expected. The role requires flexibility to work shifts, weekends, and public holidays. The successful candidate should be organised, commercially aware, and capable of coaching team members while helping control costs and achieve revenue targets.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its properties are known for personalised service, comfortable surroundings, and strong attention to guest experience. In Malaysia, Shangri-La operates established city and resort hotels, including properties in Kuala Lumpur, Penang, Sabah, and other destinations. Employees generally work in an international environment with structured operational standards, training opportunities, and opportunities for career progression within the group. The company places considerable emphasis on genuine hospitality, teamwork, professionalism, and creating memorable experiences for guests. Exact benefits for an Assistant Outlet Manager depend on the property and may include service charge, meals, uniform, medical coverage, staff rates, and other hotel-specific benefits.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island locations such as Langkawi, Penang, Tioman, and parts of Sabah provide a relaxed lifestyle, warm weather, beaches, outdoor activities, and strong tourism demand, although housing and transport can be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences. English is widely used in hotels, while learning basic Malay is helpful. Foreign employees normally need an employment pass sponsored by the employer; candidates should not begin work until the appropriate approval is issued. Employers may assist with documentation, medical checks, and relocation arrangements, but this should be confirmed in the offer. Research accommodation, healthcare, transport, taxes, weather, and local living costs before relocating.