Human Resources Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Manager is expected to lead recruitment, employee relations, training, performance management, payroll coordination and compliance with Malaysian employment law. Candidates should have a degree or professional qualification in human resources, several years of hotel or hospitality HR experience, and strong knowledge of local labour regulations. Excellent communication, coaching, organisation and problem-solving skills are essential. The role requires a hands-on, approachable leader who can support department heads, maintain employee engagement, protect confidentiality and uphold Shangri-La’s service standards. Experience with HR systems, multicultural teams and luxury hotels would be an advantage.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for its warm, personalised service. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other international markets. Its properties typically combine premium accommodation with restaurants, wellness facilities, meeting spaces and extensive guest services. Shangri-La places strong emphasis on its core values of hospitality, respect, teamwork and service excellence. In Malaysia, the group has operated well-known properties in destinations including Kuala Lumpur, Penang, Kota Kinabalu and other resort locations. Employees generally work in multicultural environments with structured training and opportunities to progress within the wider hotel group. A Human Resources Manager plays an important role in maintaining workplace standards, developing colleagues and supporting the hotel’s operational and guest-service goals.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, finance, technology, education and healthcare. For hospitality professionals, destinations such as Langkawi, Penang, Kota Kinabalu and the islands around Sabah provide resort-based roles, while Kuala Lumpur offers broader corporate opportunities. Malaysian culture is multicultural, blending Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular resort islands can be more expensive. Langkawi is relaxed and nature-focused; Penang combines beaches, heritage and excellent food; Sabah offers diving, wildlife and outdoor activities. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling most of the application process. Applicants should verify current immigration rules, bring certified qualifications and arrange accommodation, healthcare coverage and banking before relocating.