Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to drive room, event, and business revenue by developing client relationships, securing new accounts, managing key partners, and meeting monthly and annual targets. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience, preferably in an upscale or international property. Strong communication, negotiation, presentation, and networking skills are essential. The candidate should be commercially minded, well organised, comfortable with sales reporting and travel, and able to work flexible hours in a target-driven environment while representing Shangri-La professionally.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, premium accommodation, dining, wellness, and event facilities. Its Malaysian properties serve leisure travellers, corporate guests, weddings, conferences, and long-stay visitors. Employees generally work in a multicultural environment with structured service procedures, training opportunities, and potential career mobility across the group. Benefits vary by property and may include service charge, meals, accommodation or transport support, medical coverage, staff rates, incentives, and annual leave. A Sales Manager contributes directly to occupancy, revenue growth, client retention, and the hotel’s reputation in its target markets.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi and Penang provide island lifestyles, beaches, seafood, outdoor activities, and a relaxed multicultural atmosphere, while Kuala Lumpur offers a faster urban lifestyle and broader corporate career options. Malaysian culture blends Malay, Chinese, Indian, Indigenous, and international influences, with excellent food and generally affordable living compared with many global destinations. Foreign employees normally need an Employment Pass sponsored by the hiring company; approval depends on the role, salary, qualifications, and current immigration rules. Relocating staff should confirm housing, tax, insurance, transport, and dependent-pass arrangements before accepting an offer. English is widely used in hotels, although Malay is the national language. Weather is tropical, warm, and humid year-round, with regional monsoon seasons.