Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports daily HR operations, including employee records, attendance and leave administration, recruitment coordination, staff inquiries, document preparation, and general office support. Candidates typically need a diploma or degree in Human Resources, Business Administration, or a related field, along with strong communication, organization, and computer skills. Previous experience in hotel HR or administrative work is advantageous. The role requires discretion when handling confidential information, accuracy, professional presentation, and the ability to manage several tasks efficiently. Candidates are expected to provide friendly service to colleagues, follow company policies, meet deadlines, and contribute to a positive workplace culture in a busy hospitality environment.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining, wellness, and event facilities. In the Philippines, Shangri-La operates properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu. Employees generally work in a structured, guest-focused environment with opportunities for training, career development, and movement across hotel departments or international properties. Human Resources teams support recruitment, employee engagement, learning, compliance, benefits administration, and the development of a respectful and service-oriented workplace.

Working in Philippines

The Philippines offers hospitality, tourism, retail, shared-services, healthcare, and education opportunities, particularly in Manila, Cebu, Boracay, Palawan, and major resort areas. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Southeast Asian traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities, with affordable local food, beaches, festivals, and outdoor activities. Rent and transport are generally cheaper outside central Manila, although wages also vary by location. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before starting employment; requirements depend on nationality and contract length. Employers commonly assist with documentation, but applicants should confirm current rules with the Philippine Bureau of Immigration. New arrivals should budget for deposits, healthcare, transport, and relocation expenses.