Guest Relations Officer - Korean Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer will welcome guests, provide personalized assistance, handle enquiries and feedback, coordinate with hotel departments, and support a smooth guest experience for Korean-speaking visitors. Requirements typically include fluent Korean and English, good communication and interpersonal skills, a friendly and professional manner, and previous experience in guest relations, front office, luxury hospitality, or a related customer-service role. Knowledge of Indonesian is advantageous. The successful candidate is expected to be attentive, culturally sensitive, well presented, calm under pressure, and willing to work shifts, weekends, and public holidays. Familiarity with hotel systems and experience serving international guests would be beneficial.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and a strong focus on personalized guest experiences. Its properties commonly offer accommodation, restaurants, meeting facilities, wellness services, and recreational activities. Shangri-La places emphasis on employee development, teamwork, cultural awareness, and delivering thoughtful service to both leisure and business travelers. In Indonesia, the group has operated prominent properties serving domestic and international guests, including Korean-speaking travelers. Benefits and employment conditions vary by property, position, experience, and local labor regulations.

Working in Indonesia

Indonesia offers varied opportunities in hotels, resorts, restaurants, tourism, travel services, and customer relations, especially in Bali, Java, Lombok, and the Riau Islands. Bali is popular with international workers because of its tourism lifestyle, beaches, wellness industry, and large expatriate community, while Jakarta provides broader corporate and hospitality opportunities. Indonesian culture values courtesy, community, modesty, and respectful communication; learning basic Bahasa Indonesia is highly useful. Living costs vary considerably, with resort areas often more expensive than smaller cities. Foreign employees generally need an employer-sponsored work permit and appropriate limited-stay visa before starting work; tourist status does not authorize employment. Employers commonly assist with immigration, accommodation, meals, transport, health coverage, and flights, but applicants should confirm the package in writing. Consider climate, traffic, healthcare access, housing, and proximity to the workplace before relocating.