Family Experience Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Host creates enjoyable, memorable experiences for children and families at Shangri-La in Hong Kong. Responsibilities may include welcoming families, organizing children’s activities, supporting family-focused events, explaining hotel facilities, and ensuring a safe, engaging environment. Candidates should have hospitality, childcare, guest relations, or customer-service experience, with strong communication and interpersonal skills. Fluency in English is generally expected; Cantonese and Mandarin are advantageous. The successful candidate should be warm, energetic, patient, creative, well presented, safety conscious, and comfortable working weekends, public holidays, and varied shifts. A genuine interest in working with children and delivering personalized service is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognized for its distinctive Asian-inspired service. The group operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands include Shangri-La, Shangri-La Resort, Kerry Hotels, JEN by Shangri-La, and Traders. Shangri-La properties are known for attentive service, comfortable accommodation, premium dining, wellness facilities, and thoughtful guest experiences. In Hong Kong, the company operates prestigious hotels including Island Shangri-La and Kowloon Shangri-La. Employees typically work in a multicultural environment with opportunities for training, career development, and internal mobility. The company places strong emphasis on hospitality excellence, teamwork, cultural awareness, and creating meaningful experiences for guests of all ages.

Working in Hong Kong

Hong Kong offers diverse opportunities in hotels, tourism, finance, retail, technology, education, healthcare, and professional services. Its culture blends Chinese traditions with international influences, reflected in its festivals, food, arts, and fast-paced business environment. Lifestyle options range from dense urban neighborhoods and excellent public transport to hiking trails, beaches, islands, and lively shopping and dining districts. International workers commonly need an appropriate employment visa, usually sponsored by the employer; eligibility depends on qualifications, experience, and the job offer. Dependants may be eligible for dependant visas. Relocation costs and housing can be high, especially on Hong Kong Island and in central areas, so many newcomers consider Kowloon or the New Territories. New employees should arrange accommodation, healthcare coverage, banking, and local registration promptly. Cantonese is widely spoken, while English is common in business and hospitality.