Captain - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Captain leads daily service at Lobster Bar & Grill, ensuring attentive guest care, accurate orders, smooth coordination with the kitchen, and consistently high restaurant standards. Candidates should have previous experience in fine dining, seafood restaurants, or luxury hotels, together with strong knowledge of food and beverage service. Good English communication is expected; Cantonese and other languages are advantageous. The role requires confident team leadership, excellent product knowledge, professional presentation, and the ability to remain calm during busy periods. The successful candidate is expected to coach junior colleagues, handle guest requests and complaints tactfully, support opening and closing procedures, and uphold Shangri-La’s service, hygiene, and brand standards.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, premium dining, wellness facilities, and carefully designed guest experiences. In Hong Kong, Shangri-La operates prestigious hotels including Island Shangri-La and Kowloon Shangri-La. The group offers careers across food and beverage, rooms, culinary operations, engineering, finance, and corporate functions. Employees typically receive structured training, opportunities for internal development, staff dining, and hotel-related benefits, although exact terms vary by property and position. The Lobster Bar & Grill role is associated with a premium dining operation serving hotel guests, local residents, and international visitors.

Working in Hong Kong

Hong Kong is a compact, energetic destination combining a global business centre with traditional neighbourhoods, beaches, hiking trails, and outlying islands. Hospitality opportunities are available in luxury hotels, restaurants, bars, clubs, cruise operations, and event venues, especially for candidates with strong English, Cantonese, Mandarin, or international service experience. The culture is fast-paced and service focused, with a blend of Chinese traditions and international influences. Public transport is excellent, but housing can be expensive and space is limited; many newcomers share apartments or live in the New Territories. Foreign employees generally need an employer-sponsored work visa, with approval based on qualifications, a genuine job offer, and market-level pay. Employers often assist with visa paperwork, but candidates should confirm accommodation, medical cover, service charge, working hours, and relocation support before accepting an offer.