Waiter / Waitress (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress supports daily service in the Lobby Lounge by welcoming guests, taking orders, serving food and beverages, processing payments, and maintaining a clean, polished service area. Candidates should have hospitality or customer-service experience, good English communication skills, a well-groomed appearance, and knowledge of food and beverage service. The role requires a friendly, attentive manner, strong teamwork, reliable attendance, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. Knowledge of additional languages and experience in a luxury hotel or lounge environment would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for its personalised Asian-inspired hospitality, high service standards, and strong focus on guest comfort. Shangri-La Hotel Singapore is a prominent five-star property near Orchard Road, offering accommodation, restaurants, lounges, meeting facilities, gardens, and wellness services. Employees typically work in a multicultural environment and are expected to deliver warm, professional, and attentive service. Depending on the position and employment terms, benefits may include meals, uniforms, training, medical coverage, staff discounts, and service-charge participation. The company provides opportunities for hospitality professionals to develop careers in food and beverage, rooms, events, culinary operations, and hotel management.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hotels, restaurants, tourism, retail, aviation, finance, technology, and healthcare. Its culture is multicultural, shaped by Chinese, Malay, Indian, and international communities, with English widely used at work. Life is safe, clean, efficient, and convenient, although accommodation and daily expenses can be high. Public transport is excellent, and residents enjoy diverse food, shopping, parks, beaches, and cultural attractions. Foreign hospitality workers generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. Employers normally submit the application to Singapore’s Ministry of Manpower. Before relocating, candidates should confirm the contract, salary, service charge, accommodation arrangements, medical coverage, and pass eligibility. Singapore’s warm, humid climate and fast-paced working culture are important practical considerations.