Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess at Shang Palace welcomes guests, manages seating, handles reservations, coordinates table flow and supports smooth restaurant operations. Candidates should have hospitality or fine-dining experience, strong communication and customer-service skills, a polished and professional appearance, and good knowledge of Cantonese and/or English; Mandarin is advantageous. The role requires confidence, attention to detail, teamwork and the ability to remain calm during busy periods. The successful candidate is expected to create a warm first impression, understand guest preferences, maintain accurate reservation records, coordinate closely with service staff and uphold Shangri-La’s luxury service standards. Flexibility to work evenings, weekends and public holidays is normally required.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, elegant properties and its Asian-inspired approach to hospitality. Shangri-La operates several well-established hotels in Hong Kong and offers dining venues ranging from Cantonese fine dining to international restaurants. Shang Palace is the group’s signature Chinese restaurant brand, recognised for refined Cantonese cuisine, sophisticated surroundings and attentive service. Employees typically work in a structured, multicultural environment with opportunities for training, career development and movement between departments or properties. The company places strong emphasis on guest satisfaction, professional presentation, teamwork and consistent luxury-service standards.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. Its culture blends Cantonese traditions with international influences, and residents enjoy excellent public transport, vibrant food markets, festivals, shopping and easy access to beaches, hiking trails and outlying islands. The lifestyle is energetic and convenient, although accommodation can be expensive and living space is often limited. International employees generally need an employment visa sponsored by their employer under Hong Kong’s General Employment Policy; applicants usually need a confirmed job, relevant qualifications or experience and a salary appropriate to the role. Employers may assist with visa paperwork, while dependants can often apply for dependant visas. New arrivals should budget for rent, deposits, transport and healthcare, and confirm whether salary includes service charge, accommodation, meals, insurance or relocation support.