Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor leads family-focused activities and services, helping create enjoyable, safe and memorable experiences for children and parents. Requirements typically include hospitality, childcare, recreation or guest-services experience, strong English and Cantonese communication skills, and the ability to supervise activities and team members. First-aid or child-safety training is advantageous. The successful candidate should be energetic, patient, creative and highly organised, with excellent customer-service skills. Responsibilities may include planning family programmes, coordinating with other hotel departments, handling guest requests, ensuring health and safety standards, resolving concerns professionally, and maintaining a welcoming environment consistent with Shangri-La service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for personalised service, elegant accommodation, dining, wellness facilities and family-friendly guest experiences. Shangri-La hotels generally provide structured operational standards, professional development and opportunities to work with multicultural teams. Its Hong Kong properties serve business and leisure travellers and often offer restaurants, event spaces, health clubs and activities for families. Benefits for employees vary by property and position but may include staff meals, uniform, medical coverage, service charge, accommodation assistance or travel-related privileges. The company places strong emphasis on hospitality excellence, cultural awareness, guest satisfaction and respectful teamwork.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, tourism, restaurants, retail, finance, technology, education and international business. The culture blends Cantonese traditions, festivals and food with a highly international lifestyle. Residents enjoy efficient public transport, dense urban neighbourhoods, hiking trails, beaches, islands and easy access to regional travel. Housing can be expensive, especially in central areas, so many employees live in Kowloon or the New Territories and commute by MTR. Foreign professionals normally need an employment visa sponsored by a Hong Kong employer; the company generally supports the application, while candidates provide qualifications, experience and valid travel documents. Dependants may usually apply for dependant visas. Before relocating, confirm salary, service charge, accommodation, medical cover and working hours. Learn basic Cantonese for daily life, although English is widely used in hotels and business.