Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, and helps create a smooth dining experience at Lobster Bar & Grill. Candidates should have previous experience in a restaurant, hotel, or customer-service environment, excellent grooming and communication skills, and a friendly, confident manner. Fluency in English is generally required; Cantonese and other languages are advantageous in Hong Kong. The role requires strong organisation, attention to detail, professional telephone etiquette, and the ability to remain calm during busy service periods. Flexibility to work shifts, weekends, and public holidays is expected, together with a genuine interest in hospitality and consistently high service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically provide accommodation, restaurants and bars, banqueting, wellness facilities, and guest services for leisure and business travellers. The company places strong emphasis on warm hospitality, cultural awareness, personalised service, and professional development. In Hong Kong, Shangri-La properties serve a diverse international clientele and offer employees the opportunity to build experience in a highly competitive luxury-hotel environment. Benefits and employment conditions vary by property and position but may include service charge, staff meals, uniforms, training, medical coverage, and hotel or group discounts.

Working in Hong Kong

Hong Kong is a compact, energetic city with excellent public transport, international business links, and a strong hospitality sector. Job opportunities are available in luxury hotels, restaurants, tourism, retail, finance, technology, and events, although competition can be high. Cantonese is central to local culture, while English is widely used in business and hospitality; Mandarin is also valuable. Lifestyle options range from busy urban districts and shopping areas to beaches, hiking trails, outlying islands, and a renowned food scene. Most overseas employees need an employment visa sponsored by a Hong Kong employer, and the role must normally meet immigration requirements. Successful applicants should arrange accommodation, banking, medical insurance, and proof of qualifications before arrival. Housing can be expensive, so many newcomers begin with shared accommodation or employer-supported housing. Hong Kong has a subtropical climate, with hot, humid summers and cooler winters.