Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages reservations and seating, answers telephone enquiries, coordinates table availability and supports smooth restaurant operations at Summer Palace, Shangri-La Hong Kong. Candidates should have previous experience in a hotel or fine-dining restaurant, strong communication and customer-service skills, a pleasant and professional manner, and good spoken English. Cantonese and Mandarin are valuable assets. The successful candidate is expected to remain calm during busy periods, maintain a polished appearance, work accurately with reservation systems, and cooperate closely with restaurant and kitchen teams. Flexibility to work shifts, weekends and public holidays is required.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La Hong Kong is a landmark luxury hotel in Admiralty, offering premium accommodation, restaurants, meeting facilities and views of Victoria Harbour. Summer Palace is the hotel's acclaimed Cantonese restaurant, recognised for refined cuisine and formal service. Employees typically work in a multicultural environment with structured training, professional development opportunities and high standards for guest care. The company places strong emphasis on hospitality, teamwork, personal attention and creating memorable experiences for guests.

Working in Hong Kong

Hong Kong is a compact, energetic destination combining a global business centre with traditional Chinese culture. Hospitality, retail, finance, technology, aviation and professional services provide many job opportunities, while hotels and restaurants regularly recruit international staff. Cantonese is widely spoken, but English is common in business and tourism; Mandarin is also useful. The lifestyle is fast-paced, convenient and urban, with excellent public transport, varied dining, shopping, nightlife and easy access to beaches, hiking trails and outlying islands. Rent can be high, especially in central districts, so many workers share accommodation or live in areas such as Kowloon, the New Territories or nearby islands. Foreign employees generally need an employment visa sponsored by their employer before starting work. Applicants should prepare qualifications, references, a valid passport and proof of employment, and budget for deposits, housing and daily expenses.