Club Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Club Ambassador welcomes and assists guests using the hotel’s club lounge, providing personalised service, check-in and check-out support, concierge assistance, local recommendations, and accurate information about hotel facilities. Requirements typically include hospitality or customer-service experience, excellent spoken English and Cantonese, strong communication skills, professional presentation, and familiarity with hotel systems. Mandarin and experience in a luxury hotel or executive lounge are advantageous. The successful candidate is expected to anticipate guest needs, handle requests and complaints tactfully, maintain high service standards, support lounge operations, and work flexible shifts including weekends and public holidays.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotel brands are known for warm Asian hospitality, personalised guest service, and high standards of comfort and quality. In Hong Kong, Shangri-La operates prominent properties including Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests, long-stay residents, and major events. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and potential career mobility across the group. The company places strong emphasis on guest satisfaction, professionalism, teamwork, respect, and creating memorable experiences.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. The culture blends Cantonese traditions, international influences, festivals, markets, art, and a fast-paced business environment. Lifestyle is convenient but expensive, with excellent public transport, diverse food, shopping, hiking trails, beaches, and vibrant nightlife. Hong Kong is highly urban, although nearby islands and coastal areas provide a quieter escape. Foreign employees generally require an employment visa sponsored by their employer, commonly through the General Employment Policy; approval depends on qualifications, a genuine job offer, and market salary conditions. Employers often assist with visa paperwork, but candidates should confirm housing, insurance, tax, and relocation support before accepting. Staff accommodation is not always provided, and rents can be high, so budgeting and commuting options are important.