Service Associate - Health Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Health Club supports the daily operation of the hotel’s fitness and leisure facilities. Responsibilities typically include welcoming members and guests, explaining equipment and services, maintaining cleanliness and safety standards, monitoring facility usage, assisting with reservations, and responding promptly to guest requests. Candidates should have a customer-focused attitude, good communication skills, a professional appearance, and the ability to work shifts, weekends, and holidays. Experience in a hotel, gym, recreation centre, or health club is advantageous. Basic knowledge of exercise equipment, pool or facility safety, and first aid would be helpful. The role requires reliability, courtesy, attention to detail, and the ability to remain active and helpful during busy periods.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are recognised for warm Asian hospitality, high service standards, premium accommodation, dining, wellness, and leisure facilities. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, among others. The company employs people across guest services, food and beverage, housekeeping, engineering, wellness, administration, and management. Shangri-La generally seeks employees who are service-oriented, polished, dependable, culturally aware, and committed to creating memorable guest experiences. Benefits and salary vary by property, department, experience, and employment status.

Working in Philippines

The Philippines is an archipelago with major employment centres in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Hotels and resorts regularly recruit staff in guest services, food and beverage, housekeeping, wellness, engineering, sales, and administration. Filipino culture places strong value on hospitality, family, community, and respectful communication; English is widely used in workplaces. Island life can offer warm weather, beaches, outdoor activities, and a relaxed social atmosphere, although traffic, seasonal weather, and varying transport access should be considered. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, while Filipino applicants should confirm local employment requirements. Relocating may involve housing deposits, medical checks, document authentication, and travel planning. Compare living costs carefully, especially in Manila and major resort areas, and verify the employer’s contract, accommodation, benefits, and visa support before accepting an offer.