Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to drive room, conference, banquet and other revenue by developing accounts, managing corporate and leisure clients, and maintaining strong relationships with travel partners and local businesses. Requirements typically include a diploma or degree in hospitality, business or a related field, several years of hotel sales experience, and a good understanding of the Malaysian market. The successful candidate should be confident in negotiations, familiar with sales targets and CRM systems, and able to prepare forecasts and reports. Excellent communication, presentation and networking skills are essential. Flexibility, professionalism, commercial awareness and the ability to work independently while supporting the wider hotel team are also expected.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Australia. The group is recognised for warm Asian hospitality, attentive service and high-quality accommodation, dining, meetings and leisure experiences. Its Malaysian properties serve a mix of business travellers, families, international tourists and event guests. Shangri-La places strong emphasis on guest satisfaction, employee development, operational standards and sustainable business practices. A Sales Manager typically works closely with revenue management, reservations, events, food and beverage, and front-office teams to maximise business and strengthen the property’s position in its market.

Working in Malaysia

Malaysia offers hotel, resort, tourism, sales, food and beverage, events and travel-related opportunities, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi and parts of Sabah provide a relaxed lifestyle, beaches, water activities and a strong expatriate and hospitality community, while cities offer better transport, shopping and career variety. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in tourism and business. Living costs vary, with island accommodation and imported goods often more expensive. Foreign employees generally need an employment pass arranged and sponsored by the employer before starting work. Candidates should confirm visa eligibility, accommodation, medical coverage, taxation and relocation support directly with Shangri-La. A valid passport, verified qualifications and relevant experience are normally required.