Manager, Shangri-La Circle (Hotel Performance & Member Services)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager, Shangri-La Circle (Hotel Performance & Member Services) is expected to support loyalty-program performance across hotels and enhance member engagement and service quality. Requirements typically include a degree in hospitality, business, marketing, or a related field, together with several years of hotel operations, loyalty, customer experience, analytics, or project-management experience. Strong communication, stakeholder-management, problem-solving, and reporting skills are important. The successful candidate should be commercially minded, comfortable working with hotel teams and regional stakeholders, and able to turn member feedback and performance data into practical improvements. Fluency in English is generally expected; Cantonese or Mandarin may be advantageous in Hong Kong.

About the employer

Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for Asian-inspired hospitality, personalized service, and upscale guest experiences. Shangri-La Circle is the group’s loyalty program, connecting guests with benefits, recognition, dining privileges, and personalized offers across participating properties. The organization employs people in hotel operations, commercial functions, guest services, food and beverage, technology, and corporate support roles. Its Hong Kong offices and hotels provide opportunities for professionals interested in regional hospitality operations, customer experience, loyalty strategy, and hotel performance management.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, aviation, finance, retail, technology, and international business, with particularly good prospects for multilingual hospitality and customer-experience professionals. The culture combines Cantonese traditions, international influences, efficient service, and a fast-paced working style. Lifestyle options range from dense urban neighborhoods and excellent public transport to beaches, hiking trails, islands, and country parks. Hong Kong is not a single resort island, but includes Hong Kong Island, Kowloon, the New Territories, and outlying islands. Most foreign professionals need an employment visa sponsored by their employer; applications generally require a confirmed job, suitable qualifications, and proof that the role cannot readily be filled locally. Relocation costs and housing can be high, so candidates should budget carefully. Employers may assist with visa processing, medical coverage, accommodation allowances, or relocation support.