Director of Rooms

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Rooms leads the hotel’s rooms division, including Front Office, Housekeeping, Guest Relations and related guest-services operations. Candidates should have substantial experience in luxury or upscale hotel management, strong knowledge of rooms operations, budgeting, forecasting, quality standards and revenue performance. The role requires proven leadership, commercial awareness and the ability to maintain exceptional guest satisfaction while developing colleagues and controlling costs. Excellent communication, problem-solving and organisational skills are expected, together with confidence working across departments and with international guests. A relevant hospitality qualification and strong experience in a senior rooms or hotel operations position are typically required. Familiarity with luxury-brand standards and Singapore’s service environment would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for warm Asian hospitality, high service standards and extensive facilities covering accommodation, dining, meetings, wellness and leisure. Shangri-La Hotel Singapore is an established luxury property set within landscaped grounds near Orchard Road, serving business and leisure travellers, families and major events. Employees generally work in an international environment where guest care, teamwork, professional presentation and attention to detail are highly valued. The company also places emphasis on training, career development and creating memorable experiences through personalised service.

Working in Singapore

Singapore is a compact, highly connected city-island with strong opportunities in hospitality, tourism, finance, technology, healthcare and international business. Luxury hotels regularly recruit experienced managers, chefs, guest-service professionals and specialists, although competition is strong and employers usually expect relevant qualifications and proven experience. The culture is multicultural, orderly and fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Public transport is excellent, while housing, dining and transport are convenient but relatively expensive. Singapore has a tropical climate, efficient healthcare and a safe urban lifestyle, with plentiful shopping, food, parks and waterfront attractions. Foreign professionals normally require an employer-sponsored work pass, such as an Employment Pass or S Pass; approval depends on salary, qualifications and government criteria. Candidates should confirm eligibility before moving, budget for accommodation and understand tax, insurance and employment conditions. Relocation packages may include flights, temporary housing or medical benefits, but these vary by employer.