Service Associate - Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Reservations supports guests and travel partners with room bookings, amendments, cancellations and general reservation enquiries. The role typically requires a hospitality, tourism or related qualification, although relevant hotel or customer-service experience may also be accepted. Candidates should have strong spoken and written English, good computer skills, attention to detail and the ability to use reservation or hotel-management systems. The successful applicant is expected to respond promptly, maintain accurate booking records, explain rates and policies clearly, and coordinate effectively with Front Office, Sales and other departments. A professional manner, service-focused attitude, flexibility for shifting schedules and the ability to remain calm while handling several requests are important.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for warm Asian hospitality, high service standards and properties located in major cities and resort destinations. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. Employees generally work in a multicultural environment where guest care, teamwork, professionalism and attention to detail are strongly valued. Depending on the property and position, benefits may include service charge, meals, uniforms, training, medical support and employee discounts. The group offers opportunities in rooms, food and beverage, sales, reservations, engineering and other hotel disciplines.

Working in Philippines

The Philippines is an archipelago with varied opportunities across major islands. Luzon, especially Manila, offers the widest range of corporate, hotel, tourism and service jobs, while Cebu, Boracay, Palawan and other Visayas destinations provide strong opportunities in resorts, reservations, restaurants and activities. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces. Lifestyle ranges from busy urban living to relaxed beach communities, though transport, weather and internet quality can vary outside cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit alongside a 9(g) work visa; requirements should be confirmed with Philippine authorities. Relocating employees should budget for housing, transport, health insurance and seasonal travel, and research local costs before accepting an offer.