CSCC/Stats Performance Standards Intern

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports the Customer Service Control Centre (CSCC) through data collection, statistical analysis, performance reporting and monitoring of service standards. Typical responsibilities may include preparing dashboards, tracking operational key performance indicators, identifying trends and helping teams improve customer-service performance. Candidates are generally expected to be pursuing a diploma or degree in business, statistics, data analytics, operations or a related discipline. Strong Excel skills, attention to detail, numerical ability and clear communication are important. Familiarity with data visualisation tools, reporting systems or process improvement is useful. The successful intern should be organised, proactive, comfortable working with operational data and able to collaborate with different teams in a fast-moving aviation environment.

About the employer

SATS Ltd is a Singapore-based provider of aviation and food solutions with operations across Asia and other international markets. The company supports airlines, airports and other customers through services such as passenger and baggage handling, aircraft ramp operations, air cargo handling, food catering, logistics and hospitality. Its work is closely connected with airport safety, service quality and operational reliability. SATS employs people across frontline operations, customer service, culinary production, engineering, technology, analytics and corporate functions. The company is known for operating in a highly international and time-sensitive environment, where teamwork, attention to detail and consistent standards are important. An internship with SATS can provide practical exposure to airport-service operations, performance measurement and the use of data to improve customer and business outcomes.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in aviation, logistics, hospitality, technology, finance and regional business services. Its multicultural society blends Chinese, Malay, Indian and international influences, reflected in its food, festivals and languages. Public transport is efficient, safe and widely used, while housing and daily expenses can be high, especially in central areas. The city offers modern healthcare, shopping, parks, beaches and easy access to neighbouring countries. Foreign interns and employees must hold the appropriate work authorisation; employers normally arrange applications for passes such as the Training Employment Pass, Work Holiday Pass or Employment Pass, depending on eligibility and duration. Candidates should confirm current requirements with Singapore's Ministry of Manpower. Relocating is generally straightforward, but budgeting for rent, transport, insurance and deposits is essential.