Assistant Manager, Process Improvement

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role typically requires a degree in business, engineering, logistics, operations, or a related discipline, together with experience in process improvement, operational excellence, project coordination, or supply-chain environments. Candidates are expected to understand Lean, Six Sigma, Kaizen, or similar improvement methods and be comfortable using data to identify inefficiencies and measure results. Strong analytical, communication, stakeholder-management, and presentation skills are important. The successful candidate will support continuous-improvement initiatives, map and redesign processes, coordinate implementation, monitor key performance indicators, and help deliver measurable improvements in cost, quality, productivity, and customer service. Experience with Excel, reporting tools, workflow systems, and change management would be advantageous.

About the employer

DHL is a global logistics and supply-chain company operating across express delivery, freight forwarding, contract logistics, e-commerce, and international mail. It is part of DHL Group and serves customers in more than 220 countries and territories. In Malaysia, DHL supports businesses through transportation, warehousing, customs, distribution, and technology-enabled supply-chain services. The company is widely recognized for its international network, operational scale, focus on customer service, and investment in sustainability and digitalization. Employees may work with regional and global teams, using standardized processes and continuous-improvement methods to strengthen efficiency and service quality. DHL generally values safety, integrity, teamwork, inclusion, innovation, and a customer-focused mindset. A process-improvement position would typically contribute to making operations more consistent, productive, measurable, and adaptable to changing customer and market requirements.

Working in Malaysia

Malaysia offers opportunities in logistics, manufacturing, shared services, technology, finance, healthcare, tourism, and e-commerce, particularly around Kuala Lumpur, Selangor, Penang, Johor, and major ports. Its culture combines Malay, Chinese, Indian, Indigenous, and international influences, with diverse food, festivals, languages, and religious traditions. Lifestyle costs are moderate compared with many global business hubs, although central Kuala Lumpur and popular island destinations are more expensive. Residents enjoy tropical weather, beaches, rainforests, shopping, and excellent street food. Most expatriates need an employer-sponsored Employment Pass; the company normally handles approval, while dependants may require separate passes. Applicants should confirm current immigration rules, salary thresholds, and documentation requirements before relocating. English is common in professional settings, while learning basic Malay helps with daily life. Malaysia is generally welcoming, but newcomers should plan for humidity, traffic, healthcare coverage, housing, and local employment regulations.