Specialist Professional Customer Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports DHL customers by coordinating service requests, monitoring shipments, resolving operational issues and ensuring accurate, timely communication across internal teams. Candidates typically need a diploma or degree, experience in customer service, logistics, freight forwarding or supply-chain operations, and strong English communication skills. Familiarity with shipment systems, order management tools and Microsoft Office is useful. The successful candidate is expected to be customer-focused, organised, detail-oriented and comfortable working to deadlines in a fast-paced environment. Problem-solving ability, teamwork, professional communication and willingness to support different shifts or regional customers may also be required.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, contract logistics, e-commerce fulfilment and specialised business services through brands including DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. The company employs a large international workforce and supports customers ranging from small businesses to multinational organisations. DHL places strong emphasis on service quality, operational reliability, technology, sustainability and employee development. In Malaysia, its operations connect local businesses and consumers with domestic and international markets through air, road, warehousing and delivery networks.

Working in Malaysia

Malaysia offers varied opportunities in customer operations, logistics, shared services, technology, manufacturing, tourism and finance, especially around Kuala Lumpur, Penang, Johor and major ports. Its islands and coastal destinations, including Langkawi, Penang, Tioman and the Perhentians, provide a relaxed lifestyle, beaches, diving and affordable local food, while cities offer stronger transport, healthcare and career options. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, with English commonly used in business. Living costs are moderate, though central Kuala Lumpur and popular island areas can be more expensive. Foreign employees normally need an Employment Pass sponsored and processed by their employer before starting work; eligibility depends on salary, qualifications and company approval. A tourist or social visit pass does not permit employment. Check current immigration requirements and tax obligations before relocating.