Senior System Support Specialist - BMC Discovery

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports and administers BMC Discovery, maintaining accurate IT asset and dependency information across DHL’s technology environment. Requirements typically include a degree or diploma in IT, experience with BMC Discovery or similar discovery tools, strong knowledge of servers, networks, databases, cloud platforms and IT infrastructure, and familiarity with ITIL-based service management. The candidate is expected to troubleshoot system issues, manage integrations, improve data quality, document procedures, support audits and collaborate with infrastructure, security and application teams. Strong analytical, communication and problem-solving skills are important, along with the ability to work independently in a multinational environment.

About the employer

DHL is a global logistics and supply chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, e-commerce fulfillment and supply chain management services. DHL is part of DHL Group and includes well-known divisions such as DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. The company employs a large international workforce and relies heavily on technology to manage shipments, facilities, vehicles, warehouses and customer systems. Its technology teams support global platforms, cybersecurity, data, infrastructure and digital transformation. In Malaysia, DHL has operations across logistics, air and ocean freight, express delivery and supply chain services, offering career opportunities in technology, operations, engineering, finance and commercial functions.

Working in Malaysia

Malaysia offers technology and shared-services opportunities mainly in Kuala Lumpur, Cyberjaya, Penang and Johor, with additional logistics roles near ports, airports and industrial areas. Penang is especially attractive for technology and engineering professionals, while Langkawi, Sabah and Sarawak offer a slower island or coastal lifestyle and growing tourism, services and logistics sectors. Malaysia’s culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business. Living costs are moderate compared with many global hubs, though Kuala Lumpur and Penang can be more expensive. Foreign professionals generally need employer-sponsored authorization, such as an Employment Pass, arranged before starting work. Candidates should confirm eligibility, dependants’ passes, tax obligations, healthcare and housing with the employer and Malaysian authorities.