Senior Associate - Quality (12 Months Contract)

Role summary

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The Senior Associate – Quality supports DHL’s quality management activities in Malaysia, helping maintain service standards, monitor processes, investigate issues and drive corrective and preventive actions. Typical requirements include a degree or diploma in quality management, business, logistics or a related discipline, relevant experience in quality assurance or operational improvement, and familiarity with quality systems, audits, root-cause analysis and performance reporting. Strong analytical, documentation and communication skills are expected, along with proficiency in Microsoft Office and the ability to work with cross-functional teams. The successful candidate should be detail-oriented, customer-focused, organized and comfortable managing priorities during a 12-month contract.

About the employer

DHL is a global logistics and supply chain company serving customers in more than 220 countries and territories. Its businesses cover express delivery, freight transportation, contract logistics, supply chain management and e-commerce solutions. DHL is part of DHL Group and is recognized for its international network, operational scale and investment in technology, sustainability and service quality. In Malaysia, the company supports businesses across manufacturing, retail, healthcare, technology and other industries through transportation, warehousing, customs and delivery services. Employees typically work in structured, process-driven environments where safety, customer satisfaction, compliance, teamwork and continuous improvement are important. Depending on the business unit, opportunities may be available in operations, quality, warehouse management, transport, customer service, commercial functions and corporate support.

Working in Malaysia

Malaysia offers opportunities in logistics, shared services, technology, manufacturing, healthcare, hospitality and finance, particularly around Kuala Lumpur, Penang, Johor and major industrial zones. The country is culturally diverse, with Malay, Chinese, Indian and Indigenous communities, and English is widely used in business. Urban life provides modern transport, shopping and international dining, while Malaysia’s islands and coastal areas offer beaches, diving and a more relaxed lifestyle. Popular destinations include Langkawi, Penang, Sabah and Sarawak, although each has different employment markets and living costs. Foreign professionals generally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures; eligibility depends on salary, qualifications and role. Dependants may require separate passes. Before relocating, candidates should confirm contract terms, insurance, tax obligations, accommodation and whether the role is based in Kuala Lumpur or another state.