Operations Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Assistant supports daily DHL activities in Malaysia, helping coordinate shipments, update operational records, prepare reports, communicate with customers and internal teams, and ensure processes meet service and compliance standards. Candidates typically need a diploma or equivalent experience, good administrative and organizational skills, basic computer and Microsoft Office proficiency, and strong written and spoken English. Experience in logistics, courier, freight, customer service, or warehouse operations is advantageous. The role requires accuracy, reliability, teamwork, a customer-focused attitude, and the ability to work under pressure in a fast-moving environment. Flexibility to support operational schedules and willingness to follow DHL safety and quality procedures are also expected.

About the employer

DHL is a global logistics and express delivery company operating in more than 220 countries and territories. It provides international parcel and document delivery, freight transportation, supply chain management, warehousing, e-commerce logistics, and specialized business services. DHL is part of DHL Group, headquartered in Germany, and is recognized for its extensive international network, technology-supported operations, and focus on reliable, time-definite delivery. In Malaysia, the company employs people across courier operations, service centers, transport, warehousing, customer support, sales, and corporate functions. Employees generally work in a structured, performance-oriented environment where safety, compliance, teamwork, customer service, and operational efficiency are important. An Operations Assistant role can provide useful entry-level experience in logistics coordination and may lead to opportunities in transport, warehouse management, customer service, or broader supply-chain operations.

Working in Malaysia

Malaysia offers employment opportunities in logistics, shared services, manufacturing, technology, tourism, healthcare, and customer support. Kuala Lumpur and Selangor are the main business centers, while Penang, Johor, Sabah, and Sarawak also have strong industrial, port, and tourism economies. The country has a multicultural lifestyle shaped by Malay, Chinese, Indian, and Indigenous communities, with varied food, festivals, and languages. Living costs are moderate compared with Singapore, although central Kuala Lumpur is more expensive. Malaysia includes mainland areas and island destinations such as Penang, Langkawi, Sabah’s islands, and parts of Sarawak, offering beaches and outdoor activities. Foreign employees generally need an employer-sponsored employment pass or other approved work authorization before starting work. Employers commonly assist with permits and relocation paperwork. Candidates should confirm visa eligibility, contract terms, accommodation, healthcare coverage, and transportation before moving.