NCG Agent – Ops Support (South Asia Hub)

Role summary

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The NCG Agent – Ops Support role supports daily operational activities for DHL’s South Asia Hub in Singapore. Typical requirements include relevant experience in logistics, aviation, freight forwarding, customer service, or administrative operations; good English communication; sound computer skills; and the ability to work accurately under time pressure. The candidate is expected to coordinate information, update systems, monitor operational activities, resolve routine issues, and communicate effectively with internal teams and partners. Flexibility for shift work, attention to detail, teamwork, and a strong service mindset are important. Experience with DHL systems, shipment processes, customs documentation, or hub operations would be an advantage.

About the employer

DHL is a global logistics and supply chain company operating across more than 220 countries and territories. It provides express delivery, air and ocean freight, road transportation, contract logistics, warehousing, customs services, and supply chain solutions. DHL is part of DHL Group and serves businesses ranging from small enterprises to large multinational organizations. Its Singapore operations are strategically important because the country is a major regional transport, aviation, and distribution hub for Asia-Pacific. Employees typically work in fast-paced, international environments where reliability, compliance, customer service, safety, and operational efficiency are highly valued. The company offers career opportunities across logistics, technology, commercial services, finance, and operational management, with training and internal development available for many roles.

Working in Singapore

Singapore is a compact, highly developed island city-state and a major logistics, aviation, and business centre in Asia. Job opportunities are strong in freight forwarding, express delivery, warehousing, supply chain technology, finance, healthcare, hospitality, and professional services. The culture is multicultural, orderly, and generally professional, with English widely used at work. Lifestyle is convenient and safe, supported by excellent public transport, healthcare, food options, and international schools, although housing and daily expenses can be high. Foreign professionals normally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications, experience, and government assessment. Employers usually guide successful candidates through the application process. New arrivals should budget for accommodation, transport, insurance, and deposits, and should verify pass conditions before making relocation arrangements.