Retail Outlet Officer (Surabaya)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Retail Outlet Officer manages daily customer-facing activities at a DHL service outlet in Surabaya. Responsibilities typically include accepting and processing shipments, preparing documentation, explaining DHL products and rates, handling payments, responding to customer inquiries, resolving service issues, and supporting sales targets. Candidates are generally expected to have a high-school diploma or equivalent, customer service or retail experience, good communication skills, basic computer literacy, and strong attention to detail. English proficiency is useful, while Indonesian fluency is essential. The successful candidate should be professional, service-oriented, comfortable handling cash and shipment information, able to work accurately under pressure, and willing to follow DHL’s security, compliance, and operational procedures.

About the employer

DHL is a global logistics and express delivery company operating in more than 220 countries and territories. It provides international and domestic parcel delivery, freight transportation, supply-chain management, e-commerce logistics, and specialized business services. DHL’s divisions include DHL Express, DHL Global Forwarding, DHL Supply Chain, DHL eCommerce, and DHL Freight. The company is recognized for its international network, shipment-tracking technology, customs expertise, and customer-focused service. In Indonesia, DHL supports businesses and individuals through delivery hubs, service points, transportation networks, and logistics solutions in major cities including Jakarta, Surabaya, Bandung, Medan, and Bali. A Retail Outlet Officer represents the company directly to customers, helping ensure accurate shipment processing, smooth transactions, strong service quality, and compliance with DHL operating standards.

Working in Indonesia

Indonesia offers opportunities across Java, Sumatra, Bali, Kalimantan, Sulawesi, and other islands. Java, especially Jakarta and Surabaya, has the broadest employment market in logistics, retail, manufacturing, technology, finance, and customer service. Bali is strong in tourism and hospitality, while Sumatra and Kalimantan offer roles connected with plantations, energy, ports, and natural resources. Indonesian culture values politeness, community, family, and respectful communication; English is more common in international business and tourist areas. Lifestyle varies from busy urban living to quieter coastal or rural communities, with generally affordable food and transport, although housing costs are higher in major cities. Foreign nationals normally need employer sponsorship and an appropriate work visa or work permit; tourist visas do not authorize employment. Relocating employees should confirm contract benefits, accommodation, healthcare, taxation, and local registration requirements before moving.