Import Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

An Import Operator at DHL coordinates incoming international shipments from arrival through delivery. Typical requirements include experience in freight forwarding, customs or logistics operations; knowledge of import documentation, customs procedures and shipment tracking; strong computer skills; and clear written and verbal communication. The role requires accuracy, time management and the ability to manage competing priorities in a fast-paced environment. Candidates are expected to liaise with customers, airlines, customs brokers, transport providers and internal teams, resolve shipment issues promptly, maintain accurate records and follow DHL’s safety, security and compliance procedures. Experience with logistics systems and relevant industry training is advantageous. Flexibility, reliability and a customer-focused approach are also important.

About the employer

DHL is a global logistics and express delivery company serving customers in more than 220 countries and territories. It operates across international express, freight forwarding, supply chain management, e-commerce logistics and specialist transport services. In Australia, DHL supports businesses with air and ocean freight, customs services, warehousing, domestic transportation and time-critical international deliveries. The company is part of DHL Group and is known for its extensive global network, technology-enabled shipment visibility and focus on reliability. Employees generally work in collaborative, operational environments where attention to detail, customer service, safety and compliance are important. DHL offers opportunities across warehouses, freight terminals, transport operations, customer service, commercial functions and corporate teams. Exact duties, pay and benefits for an Import Operator depend on the Australian location, experience and the specific DHL business unit.

Working in Australia

Australia offers logistics opportunities in Sydney, Melbourne, Brisbane, Perth and Adelaide, with strong demand in freight forwarding, warehousing, customs, transport and supply-chain operations. Workplace culture is generally practical, direct and team-oriented, with emphasis on safety, punctuality and work-life balance. Lifestyle varies from busy metropolitan living to coastal and regional communities; public transport is strongest in major cities, while a car is often useful elsewhere. Living costs, especially rent, are high in Sydney and Melbourne. Eligible overseas applicants may need employer sponsorship, a skilled visa or a temporary work visa; requirements depend on occupation, qualifications, English ability and experience. Check current rules with Australia’s Department of Home Affairs before making plans. Relocation usually involves arranging accommodation, tax and banking details, health insurance where required, and a tax file number. DHL vacancies should specify whether sponsorship or relocation assistance is available.