Customer Relationship Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Relationship Manager is responsible for strengthening relationships with DHL customers, understanding their logistics needs, resolving service concerns and identifying opportunities to improve retention and growth. Requirements typically include experience in customer relationship management, account management, logistics or a related commercial environment; strong communication, negotiation and problem-solving skills; confidence working with performance data and customer feedback; and good organisational ability. Candidates are expected to be customer-focused, commercially aware and proactive, with the ability to manage multiple stakeholders and priorities. Experience with CRM systems, supply-chain services and working across internal teams is advantageous. The role may also require occasional travel, accurate reporting and a professional approach when handling escalations.

About the employer

DHL is a global logistics and transportation company operating across international express delivery, freight forwarding, supply-chain management and e-commerce logistics. It is part of DHL Group and serves businesses and consumers in more than 220 countries and territories. In the United Kingdom, DHL supports customers through courier networks, warehousing, road and air freight, contract logistics and specialist supply-chain solutions. The company employs a large, diverse workforce and places emphasis on service quality, operational reliability, innovation and sustainability. Depending on the business unit, employees may work with international customers, technology platforms, distribution centres, transport partners and commercial teams. DHL commonly offers structured development opportunities, workplace benefits and roles that combine customer service with operational and commercial responsibility.

Working in United Kingdom

The United Kingdom offers varied employment opportunities in logistics, technology, finance, healthcare, retail and professional services, with especially strong demand around London, Manchester, Birmingham, Leeds and major transport hubs. British workplace culture generally values punctuality, clear communication, professionalism and respect for personal boundaries. Lifestyle options range from busy city living to quieter coastal and rural communities, supported by extensive public transport, though housing costs can be high in London and the South East. Visa requirements depend on nationality and role. Many overseas professionals need a Skilled Worker visa, requiring an eligible job, an approved sponsor and a qualifying salary; DHL must confirm whether a particular vacancy offers sponsorship. Relocating usually involves arranging accommodation, healthcare access, banking, tax registration and a National Insurance number. The UK is an island country, but Northern Ireland shares a land border with Ireland.