Customer Excellence Process Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Excellence Process Manager is expected to improve customer-facing processes, drive operational excellence and support consistent execution across Novartis teams in Australia. Requirements typically include experience in process improvement, commercial operations, customer experience, project management or business transformation; strong analytical, communication and stakeholder-management skills; and confidence working with cross-functional teams. Familiarity with CRM systems, data analysis, workflow optimisation and change management is advantageous. The successful candidate should be customer-focused, organised, commercially aware and capable of translating business needs into practical processes and measurable improvements. Experience in the pharmaceutical or healthcare sector, along with an understanding of compliance requirements, would be valuable.

About the employer

Novartis is a global pharmaceutical company headquartered in Switzerland that focuses on researching, developing and delivering innovative medicines. Its work spans areas including cardiovascular, renal and metabolic diseases, immunology, neuroscience, oncology and haematology. Novartis combines scientific research, advanced technology and data-driven approaches to address significant health challenges and improve patient outcomes. The company operates across many countries and employs professionals in research, clinical development, manufacturing, medical affairs, commercial operations and corporate functions. In Australia, Novartis works with healthcare professionals, health systems and patients to support access to medicines and deliver local business strategies. The organisation promotes collaboration, inclusion, continuous learning and purpose-driven work, while operating within rigorous pharmaceutical, ethical and regulatory standards.

Working in Australia

Australia offers opportunities in pharmaceuticals, healthcare, biotechnology, technology, finance, engineering and professional services, with major employment centres in Sydney, Melbourne, Brisbane, Perth and Adelaide. Workplace culture is generally collaborative, practical and relatively informal, with emphasis on clear communication, initiative and work-life balance. Lifestyle options include beaches, national parks, diverse food, sport and outdoor activities, although housing and transport costs can be high in major cities. Skilled professionals may explore employer-sponsored pathways such as the Skills in Demand visa, as well as state-nominated or independent skilled visas, subject to eligibility and occupation lists. Candidates should confirm sponsorship, registration and visa conditions with the employer and the Australian Department of Home Affairs. Relocating typically requires planning for accommodation, healthcare, taxation, banking and private or public transport.