CBS - HEAD, CHANNEL ENABLER SECTION

Role summary

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The CBS Head, Channel Enabler Section is expected to lead initiatives that support and improve Metrobank's customer-facing banking channels, including branch, digital, and other service platforms. The role typically requires a bachelor's degree in business, finance, information technology, or a related field, with substantial experience in banking channel management, digital transformation, product implementation, or operations. The candidate should be skilled in stakeholder management, process improvement, project execution, risk awareness, and performance monitoring. Expectations include developing channel-enablement strategies, coordinating with technology and business units, improving customer experience, ensuring operational efficiency and regulatory compliance, and leading a team toward measurable service and business objectives.

About the employer

Metropolitan Bank & Trust Company, widely known as Metrobank, is one of the Philippines' largest and most established universal banks. Founded in 1962, it serves individuals, businesses, corporations, and institutional clients through a broad network of branches, ATMs, digital platforms, and specialized financial services. Its offerings include consumer and commercial banking, wealth management, treasury, investment banking, remittances, and other financial solutions. Metrobank is part of the Metrobank Group and is recognized for its strong presence in the Philippine financial sector, established corporate franchise, and ongoing investments in technology and customer-focused banking. The company employs professionals across banking operations, risk, technology, sales, finance, and support functions, making it a significant employer for experienced financial-services and digital-banking talent.

Working in Philippines

The Philippines offers career opportunities in banking, shared services, technology, finance, tourism, healthcare, and business-process operations, particularly in Metro Manila, Cebu, and major regional cities. Filipino culture values hospitality, family, community, and respectful workplace relationships. English is widely used in business, while Filipino and local languages are common in daily life. Lifestyle options range from fast-paced urban living in Makati and Bonifacio Global City to more relaxed coastal and provincial communities. The country has tropical weather, diverse food, beaches, mountains, and generally affordable living costs, although housing and transport in Metro Manila can be expensive. Foreign professionals usually need an employer-sponsored work permit and appropriate visa, commonly a 9(g) work visa; requirements vary by role and nationality. Relocating candidates should research healthcare, housing, taxation, commuting, and local employment regulations before moving.