CSR - Teller, BONI SERRANO BRANCH

Role summary

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The CSR-Teller serves customers at Metrobank’s Boni Serrano Branch by processing deposits, withdrawals, payments, account transactions, and other over-the-counter requests accurately and efficiently. Candidates typically need a bachelor’s degree, preferably in business, finance, accounting, or a related field, along with strong numerical, communication, and customer-service skills. Cash-handling or banking experience is advantageous, although qualified entry-level applicants may be considered. The role requires attention to detail, integrity, professionalism, and the ability to follow banking controls and procedures. The successful candidate is expected to maintain transaction accuracy, protect customer information, identify service needs, handle concerns courteously, and support branch sales and operational goals.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides retail and corporate banking, deposits, loans, credit cards, wealth management, investment banking, treasury, and digital financial services. Through its branch network and online platforms, Metrobank serves individuals, businesses, institutions, and government-related clients nationwide. The bank is part of the Metrobank Group, which has interests across financial services and related industries. Metrobank emphasizes customer service, responsible banking, operational excellence, innovation, and employee development. A branch-based CSR-Teller role supports the bank’s frontline operations by delivering dependable transaction services and building positive relationships with local customers.

Working in Philippines

The Philippines offers banking and finance opportunities mainly in Metro Manila, Cebu, Davao, and other regional business centers. Demand is also strong in business-process outsourcing, technology, tourism, healthcare, education, retail, and logistics. Filipino culture is generally warm, family-oriented, community-minded, and respectful, with English widely used in workplaces. Lifestyle varies from fast-paced city living to quieter coastal and provincial communities. Manila provides the broadest career market but has traffic and higher housing costs; Cebu and Davao can offer a more relaxed environment. Foreign nationals normally need an employer-sponsored work visa, commonly a 9(g) work visa, and should secure employment before relocating. Short stays may be possible under visa-free or tourist arrangements, but working while on a tourist visa is not permitted. Research housing, healthcare, transport, taxes, and regional weather before moving.