SRE/DevOps Engineer, Platform Reliability Engineering Group - Cloud Services Department (CLSD)

Role summary

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The role focuses on improving the reliability, scalability, and operational performance of Rakuten’s cloud services. Candidates are expected to have practical experience with SRE or DevOps, cloud platforms such as AWS, Azure, or GCP, Linux administration, networking, automation, and infrastructure-as-code tools. Familiarity with Kubernetes, containers, CI/CD pipelines, monitoring, logging, incident response, and scripting languages such as Python or Go is valuable. The successful candidate should be comfortable troubleshooting complex production issues, strengthening system resilience, automating repetitive work, and collaborating with software engineers across international teams. Strong communication skills, ownership, continuous learning, and a commitment to reliable customer-facing services are also expected.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten is known for its membership-based ecosystem, which connects customers and businesses through Rakuten ID and loyalty points. Rakuten Mobile and Rakuten Symphony have also expanded the company’s presence in telecommunications and cloud-native network technology. The company employs a diverse, international workforce and uses English extensively in many technology and corporate teams. Its engineering organizations develop large-scale platforms, cloud services, data systems, and digital products used in Japan and overseas. Employees typically work in a fast-moving environment that values innovation, ownership, collaboration, and the ability to operate at significant scale.

Working in Japan

Japan offers strong opportunities for software engineers, cloud specialists, cybersecurity professionals, data experts, and technical project managers, particularly in Tokyo, Osaka, Yokohama, and Fukuoka. The work culture often values punctuality, preparation, teamwork, and respect for seniority, although international technology companies may have more flexible and English-friendly environments. Lifestyle choices range from fast-paced urban living to quieter regional communities, with excellent public transport, healthcare, safety, and food. Tokyo is convenient but expensive; regional cities generally offer lower housing costs. Foreign professionals usually need an appropriate work visa, commonly the Engineer/Specialist in Humanities/International Services visa, with employer sponsorship and recognized qualifications or relevant experience. Highly skilled workers may qualify for preferential immigration treatment. Before relocating, candidates should budget for housing deposits, learn basic Japanese, arrange health insurance, and confirm employment, tax, and visa conditions with the employer.