Principal Engineering Manager, CX & Resilience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Principal Engineering Manager, CX & Resilience role requires strong experience leading software engineering teams, designing reliable digital platforms, and improving customer-facing technology. Candidates are expected to bring a solid background in modern engineering practices, cloud platforms, system resilience, agile delivery, architecture, and technical leadership. The role involves setting engineering standards, mentoring managers and developers, partnering with product and business teams, and ensuring secure, scalable and dependable services. Excellent communication, commercial awareness, stakeholder management and the ability to lead through complex change are essential. Experience in aviation, travel, high-volume consumer platforms or other regulated environments would be advantageous.

About the employer

Jetstar Airways Pty Ltd is an Australian low-cost airline and part of the Qantas Group. Established in 2003, Jetstar operates domestic and international services across Australia and New Zealand, with additional routes to destinations throughout Asia and the Pacific. The airline focuses on affordable fares, efficient operations and accessible travel for leisure and business customers. Its technology teams support digital booking platforms, mobile services, customer communications, airport operations and operational resilience. Jetstar employs people across engineering, aviation, customer service, corporate functions and airport operations. The company promotes a practical, fast-moving working environment and benefits from the resources, safety standards and broader network of the Qantas Group. Roles in technology typically involve collaboration across airline operations, product, cybersecurity, data and customer experience teams.

Working in Australia

Australia is a large island nation with strong employment opportunities in technology, aviation, engineering, healthcare, construction, education and professional services. Sydney, Melbourne and Brisbane are major technology and corporate hubs, while Perth, Adelaide and Canberra also offer skilled roles and generally different living costs. Australian workplace culture is usually direct, collaborative and relatively informal, with emphasis on safety, inclusion and work-life balance. Lifestyle options range from beaches and outdoor activities to arts, sport and multicultural dining, although housing can be expensive in major cities. Skilled workers may need employer sponsorship, a skilled independent or state-nominated visa, or another suitable work visa. Requirements vary by occupation and nationality, so applicants should check current Department of Home Affairs rules. Relocation planning should include accommodation, healthcare, tax, transport and proof of qualifications.